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Service Desk Forum: Returning to Work Post-COVID


September 8, 2021
1:00 pm - 2:00 pm
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Please join your Service Desk community in discussing your organizations return to work plan. In this session we will discuss Service Desk Managers role in bringing staff back to work and things to consider, such as, safety concerns, ocm, employee engagement, hybrid vs full time, and more. Discussion includes but is not limited to the following:

  • What is your organization/team approach to return to the office?
  • How do you determine if people are going to be on site, remote, or hybrid?
  • What is the organization providing to at home workers from an equipment perspective?
  • How do we make the hybrid model inclusive and effective with people working from different places?
  • What is your team anticipating in terms of roadblocks moving people back into the office?
    • How have your call changed during the pandemic and how do you anticipate them changing as people return to work?
  • Does you organization have any policy about working from home from a privacy perspective, childcare, location, etc.?

The first 15 minutes of the forum is driven by thought leaders from HealthPartners as they share their best practices related to a few of the topics above. The remaining 45 minutes is discussion driven and will be spent in small group breakout rooms so attendees can network, share best practices, ask questions, learn from each other and more. Attendees should come ready to share, learn, and contribute to the peer-to-peer discussion.

MnTech Service Desk Peer Forums are quarterly educational forums, created by Service Desk Managers for Service Desk Managers. These afternoon events provide excellent networking opportunities as well candid discussions around technology issues, trends and challenges that Service Desk Managers face every day.

Peer Forums are by invitation only. Please contact Jade Denson at Jade@mntech.org to request an invitation.